Request View defaulted to ESS when changed from Default viewIssue <!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms If an Admin or ITIL user changes the view of a sc_request list from the Default to Self-Service, they are unable to change the view back to the Default view. Release All available releases Cause No table Default view for sc_request table Resolution The sys_ui_list record for the sc_request table where the user is empty might not exist. Please go to the following link to verify. https://<instance-name>.service-now.com/sys_ui_list_list.do?sysparm_query=name%3Dsc_request%5Eview%3DDefault%20view%5Esys_user.name%3D The default list views the users see in the table might actually be the personalized ones(where user is not empty). You will need to import the attached sys_ui_list and sys_ui_list_element records with this article to your instance to resolve the issue. These XMLs contain OOB list view and list element for the sc_request table. Additional Information https://docs.servicenow.com/csh?topicname=c_UseLists.html&version=latest