Popup does not open on click of the reference icon in service portal


Popup is not opened completely on click of the reference icon on the list and form on service portal. It just opens a small horizontal bar.

Steps to Reproduce

1) Submit any service catalog request on service portal.
2) Open the submitted request.
3) In the url change the id=lf to see the list and form view.
4) Click on any reference field "i " icon on the right side form page. This just opens a horizontal bar, not the complete popup window showing the details.


This problem has been fixed. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.

Related Problem: PRB1316016