Content management: When viewing page it throws error ' Security constraints prevent the display of this record. '


Description

Symptoms


When viewing page in Content Management System / ESS / CMS, It throws error "Security constraints prevent the display of this record."

Prior to London, it throws error "The page you are looking for could not be found." 

Release


All

Steps to reproduce


  1. Navigate to any OOB London Instance.
  2. Go to https://YOUR-INSTANCE.service-now.com/ess/catalog.do

Expected - It should display page. 

Actual - It throws error " Security constraints prevent the display of this record. "

Cause


  1. Each Page using Content Block. 
  2. Each Content Block points to Catalog Item. 
  3. If Catalog item is inactive then it throws error 

Resolution


  1. Mark Catalog Item as Active and check page, it will show correct Catalog item. 

Additional Information


OOB links 

Content Block - https://YOUR-INSTANCE.service-now.com/nav_to.do?uri=content_block_detail.do?sys_id=620dfb800a0a0bbf01dc714dc9850722

Page Using above Content Block - https://YOUR-INSTANCE.service-now.com/nav_to.do?uri=content_page.do?sys_id=620ca5bf0a0a0bbf011053ae68172756

Catalog Item - https://YOUR-INSTANCE.service-now.com/nav_to.do?uri=sc_cat_item.do?sys_id=e2132865c0a8016500108d9cee411699

Page - https://YOUR-INSTANCE.service-now.com/ess/catalog.do