Catalog items without a category are not searchable on Service PortalDescriptionWhen searching up catalog items on the Service Portal, they don't appear if there are not categories associated with said item. This is expected behavior and has been designed this way.CausePredefined Search Source (see Additional Information) which excludes any catalog item without a category definedResolutionEither create your own Search Source (see Additional Information) or modify the existing one. The following record controls this configuration: https://<instance-name>.service-now.com/sp_search_source.do?sys_id=c96eb1686721220023c82e08f585efff You can also import in the Jakarta version of the above record which allowed catalog items without a category to be searched. See the steps below and ensure you test this thoroughly on a sub-production instance: Download the attachment file - sp_search_source_c96eb1686721220023c82e08f585efff.xmlNavigate to any list on instancePerform an 'Import XML' and import the attached file.Additional InformationSearch Sources Documentation: Service Portal search Import XML Documentation: Import an XML file