The Previous / Next arrow on the form sometimes skips a record - Known Error

The Previous / Next arrow on the form sometimes skips a record Description The Previous / Next arrow on a task form sometimes skips a record.

Steps to Reproduce

1. Navigate to Active incidents. 2. Add a filter condition say "Assignment Group = Service Desk". 3. Sort by Number. 4. Remember the first 3 records (for example say A, B, C). 5. Open the record A. 6. Change the Assignment Group and save the record. 7. Click on Next Arrow on the top right. It shows the record C instead of record B.

Workaround After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make this decision lightly, and we apologise for any inconvenience.