The Variable Editor in "Print Friendly Version" view does not display reference icon. Description<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms The Variable Editor in "Print Friendly Version" view does not display the same between the instances. To see this issue, open a request item in the "Print Friendly Version" view with the following URL: https://<instance>.service-now.com/sc_req_item.do?sys_id=<sys_id>&sysparm_media=print On one of the instance it does not show the reference button like the other instance. Following screenshot shows the comparison (Left side: the reference variable does not have the reference icon. Right side: the reference variable have the reference icon) Release UI16 Cause This is caused by a system property "glide.ui.reference.readonly.clickthrough" Resolution Set the property to true, you will see the "Print Friendly Version" view like the screenshot on the right side (the icons not showing). Set the property to false, you will see the "Print Friendly Version" view like the screenshot on the left side (the icons showing).