Why service portal advanced typehead search not working and throws error "newUrl.url is not a function"? - Support and Troubleshooting

Why service portal advanced typehead search not working and throws error "newUrl.url is not a function"? Issue  Symptoms Advanced typeahead search was not working as expected on the service portal. Observed below error in the browser console,

Error: newUrl.url is not a function api.controller/c.onSelect@typeahead-search.js:14:38 fn@https://xxxx.service-now.com/scripts/js_includes_sp.jsx?v=09-20-2018_1514&lp=Mon_Aug_13_01_08_48_PDT_2018&c=29_446 line 13095 > Function:4:460 scope.select@https://xxxx.service-now.com/scripts/js_includes_sp.jsx?v=09-20-2018_1514&lp=Mon_Aug_13_01_08_48_PDT_2018&c=29_446:46330:1 fn@https://xxxx.service-now.com/scripts/js_includes_sp.jsx?v=09-20-2018_1514&lp=Mon_Aug_13_01_08_48_PDT_2018&c=29_446 line 13095 > Function:4:352 initializeBinding/destination[scopeName]... Release Any supported release.

Cause Below type-ahead widget code was failing,

if ($item.target) window.open($item.url, $item.target); else { var newUrl = $location.url($item.url); spAriaFocusMan******ager.navigateToLink(newUrl.url()); } This was due to the reason that url is undefined in $item object and hence type ahead search link didn't work and throws java script error.

Resolution As per the following document, https://docs.servicenow.com/csh?topicname=conf-service-portal-know-management.html&version=latest#conf-url-km-article-view-page ,

add the below line of code into the "Knowledge Base" widget and it should resolve the issue.

article.url='?id=kb_article_view&sys_kb_id=' + article.sys_id; Additional Information Service portal

Service portal search