How to manually provide SNC Access to ServiceNow employeesDescriptionThis article talks about a manual way to create SNC access record for ServiceNow employees This SNC Access Control plugin (com.snc.snc_access_control) enables customers to control which ServiceNow employees may access their instance, and when. When the plugin is first activated, ServiceNow employees cannot log into the customer's instance. Any currently logged-in ServiceNow employees remain logged in. The customer creates records in the SNC Access Control table that grant access to specific SNC employees or all employees. There are two ways to grant access, which is either for the individual ServiceNow employee working the Case or to provide open access where all ServiceNow employees can access the instance. Procedure Individual Access: Navigate to System Security > SNC Access ControlClick on 'New' to create a new recordFill in the fields on the form where the 'Name' field contains the username of the ServiceNow employeeClick on 'Submit' to save the record Open Access: Navigate to System Security > SNC Access ControlClick on 'New' to create a new recordFill in the fields on the form where the 'Name' field contains "*.*" to symbolize that all ServiceNow employees can access the instanceClick on 'Submit' to save the record Additional InformationRefer to ServiceNow Access Control documentation for further details Refer to KB1001627 - ServiceNow Access Control - Customer Approval Workflow for automation that can create SNC access record for ServiceNow employees