In Service Portal, "sn-record-picker" directive does not support a reference field (such as department) - Known Error

In Service Portal, "sn-record-picker" directive does not support a reference field (such as department) Description This issue is with the "sn-record-picker" directive in the Service Portal. When you try and include a reference field (such as "department") in the "display-fields" parameter, the field that you specify doesn't render. When you include a non-reference field in the "display-fields" parameter (such as "user_name"), the widget renders as you would expect.

Steps to Reproduce

Create a new blank widget in the Service Portal Replace the HTML Template with the contents from large_shopping_cart OOB: large_shopping_cart Angular ng-template OOB:

https:// .service-now.com/sp_ng_template.do?sys_id=8a237cd06701220023c82e08f585ef98&sysparm_record_list=&sysparm_record_target=sp_ng_template&sysparm_record_row=11&sysparm_record_rows=15

Save the widget and preview it. Note that the "user_name" field is displayed below the name of the user in the record picker. Replace the HTML Template with: Save the newly modified widget and preview it. Note that the "department" field does not display below the name of the user in the record picker

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.