Changing the timestamp of ticket fields widget to display date instead of time elapsedDescription On service portal when user creates a request or incident ticket, the date fields like "created on" or "updated on" by default shows time elapsed. For example - a month ago, 50m ago etc. CauseThis happens as class used to display this data on html template is "sn-time-ago"ResolutionIn order to change this to display date and time please make below changes in "HTML Template" section of "Ticket fields" widget. Open - https://<your_instance>.service-now.com/sp_config?id=widget_editor&sys_id=5736bf52cb30020000f8d856634c9c2d Search for :- <sn-time-ago timestamp="::field.value"> and replace with <span class="glyphicon glyphicon-time "/> {{field.display_value}}