Knowledge Block text is not displayedIssue <!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms Knowledge Block displays the Title and Number but not the text Release London Cause 1. Customization on UI macro 'kb_view_common_content' /nav_to.do?uri=sys_ui_macro.do?sys_id=63040ca0d72321004792a1737e6103a2 2. Customization on Expedia KB Article Page" widget /nav_to.do?uri=sp_widget.do?sys_id=422f359adb03b240db16f72aaf9619d2 Missing the code to display block (after else): In the OOB version, the code appears as: if (articleGR.getValue('article_type') == 'wiki') t.text = GlideWikiModel().render(articleGR.getValue('wiki')); else { if(new GlidePluginManager().isActive('com.snc.knowledge_blocks')) t.text = new KBBlock().getArticleContent(articleGR); else t.text = articleGR.getValue('text'); Resolution Revert the above files to base version and then add their customization.