Virtual Agent script response message layout is broken in Japanese - Known Error

Virtual Agent script response message layout is broken in Japanese Description The "ITSM Virtual Agent Conversations" script response message is displayed broken into multiple lines when switching language to Japanese.

Steps to Reproduce

1. Activate the I18N Japanese translations plugin. 2. Activate the "ITSM Virtual Agent Conversations" plugin. 3. Use the "Open IT ticket" topic flow or create a new topic flow using the "Script output". 4. Switch language to Japanese.

Notice the field labels are displayed in multiple lines, the cell width is not large enough to shown in one line.

Workaround This problem is fixed in Madrid. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.