Images aren't displaying in survey - Support and Troubleshooting

Images aren't displaying in survey Issue  Symptoms Some images were not displaying within surveys (a gradient image to visually show the scale of [1] very dissatisfied [red color] to [5] very satisfied [dark green color]) Release Jakarta Patch 9c

Cause The user who received the survey does not have access to the sys_attachment table (further explanation below)

Resolution The user who created the survey was utilizing an unsupported method of adding images to a survey (dropping them directly into the details section of a question).

It was recommended to the creator of the survey to utilize the supported method, and to do so by separating their gradient image into color blocks via Image Scale and adding Image Choices. An example solution was provided: use a solid color block for each of the following choices: (1) Very dissatisfied (Red), (2) Dissatisfied (Orange), (3) Good (Yellow), (4) Satisfied (Lime Green), (5) Very satisfied (Hunter or Forest Green).

Some helpful documentation was also offered regarding Image Scale / Image Choices:

https://docs.servicenow.com/csh?topicname=r_SurveyQuestionDataTypes.html&version=latest https://docs.servicenow.com/csh?topicname=t_CreateAMetricTemplate.html&version=latest https://docs.servicenow.com/csh?topicname=c_SurveyDesignerElements.html&version=latest (Survey Designer Elements - including Image Scale)