How "Impersonate user" shows all list of usersIssue <!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Description "Impersonate user" shows list of Users. Following article will help you understand how this list is displayed. Procedure Ui Page - Impersonate_dialog https://YOUR-INSTANCE.service-now.com/nav_to.do?uri=sys_ui_page.do?sys_id=b071b5dc0a0a0a7900846d21db8e4db6 This UI Page displays all recent impersonated users and gives option of selecting users from dropdown. Macro - Impersonate_dialog https://YOUR-INSTANCE.service-now.com/nav_to.do?uri=sys_ui_macro.do?sys_id=1bf0cfd0eb1321001c13abf11206fee4Macro has following condition for retrieving users list. active = true AND locked_out = false AND [ web_service_access_only=false OR web_service_access_only IS EMPTY ] Applicable Versions All Versions