Changing or adding custom Ordering of categories in KB Categories-KBv3 widget - Support and Troubleshooting

Changing or adding custom Ordering of categories in KB Categories-KBv3 widget Description  There are requirements where user would like to change the sorting order of the categories or incorporate custom order in the knowledge categories widget displayed in Service Portal ==> Knowledge.

Resolution Widget Responsible for displaying the Knowledge Categories: KB Categories - KBv3

1) Backup the existing widget (KB Categories - KBv3)

2) Add your sort query in the Server Script section eg:

cats.addActiveQuery(); cats.orderByDesc('label'); cats.addQuery("parent_id", data.kb); cats.query();

Note, the line that is highlighted is added to sort the query by the label column in descending order.

3) Remove the ' orderBy:label ' from within the angular ng-repeat list eg:

Change from the following:

To

Note, the 'orderBy:label' has been removed from the ng-repeat.

4) Save the Widget and Test.

Please see screenshot