When adding a video to a Knowledge article, the video disappears upon saving the Knowledge article. - Support and Troubleshooting

When adding a video to a Knowledge article, the video disappears upon saving the Knowledge article. Description  When adding a video to a KB article the video disappears upon saving the KB. Video code is not seen in the source code of the knowledge article.

Release or Environment All

Environment: Backend Knowledge UI

Cause HTML Sanitizer system property is excluding the HTML Code for Video.

Resolution Need to disable the HTML Sanitizer propert y for the "text" field in KB articles.

In order to do so please follow the steps below in SUBPROD:

Create a new KB article Fill in the Mandatory Fields Right click on the header and Click on Save Once the KB article is saved Right click on the field name which is used to enter knowledge article content. For example OOB the field is labeled "Text" Click on Configure Dictionary Once in the Dictionary entry click on the attributes tab Once in the attributes tab click on NEW UI action Once in the Dictionary Attribute New record page. In the Attribute Field please type in: HTML sanitize In the value field please type in: False Click on Submit UI action. This will return you to configure dictionary page. Click Update UI action on that page. In the left application navigator please type in cache.do to clear the cache. Return to the KB that was used to try to insert a video. In the "text" field click on the icon: Insert Video Fill out the necessary fields including width and height by clicking on Additional fields. Click on Save UI action. Submit or Publish the KB article and preview it. The video should appear on the page. With the above in place, the video can also placed in an iFrame by placing the following in the source code of the text editor:

The source code of a knowledge article text field can be accessed by clicking "<>" icon in the HTML editor field.