How to add an email address link in a KB and have it redirect to an external email program - Support and Troubleshooting

How to add an email address link in a KB and have it redirect to an external email program Description In a knowledge article, clicking on email address ex: abc@gmail.com or abc@notes.com , it redirects to the new mail template.

Resolution Open knowledge article and insert an email address in a hyperlink format inside the Text area. Eg: abc@gmail.com Click on Insert/Modify link Fill in the following details: Type: URL URL: mailto:abc@gmail.com Text: abc@gmail.com Target: None Save the article Click on View articl e and click on abc@gmail.com

Result: A new mail template is opened with the To: field filled in with abc@gmail.com

This behavior depends on the browser settings of the user. The browser will open the default email program for any mailto: links, this does not depend on the ServiceNow platform. See the " Additional information " section of this article for more information.

RESULT :

Additional Information External Resource:

https://www.makeuseof.com/tag/how-to-change-the-default-email-program-for-mailto-links/