Walk-Up Experience: "Online check-in experience" service portal widget appends hardcoded URL suffix 'SP' to contextual search results. Description Walk-Up Experience: "Online check-in experience" service portal widget appends hardcoded URL suffix 'SP' to contextual search results. This issue occurs when the ?id=walkup_online_checkin page is used on portals with URL suffixes other than /sp. The problem is in the Online check-in experience widget, on line 362 in the server script. The /sp URL suffix is hardcoded to the contextual search results. Steps to reproduce (Tested in London Patch 1 HF2 & London Patch 2): 1. Enable the Walk-Up Experience plugin2. Create a new Service Portal with URL suffix CSP3. Set the portal to use Knowledge Base: IT, Catalog: Service Catalog, Theme: Stock4. Open /csp?id=walkup_online_checkin and select a location5. Reason for visit? Select "I need something"6. On the queue page, notice the URLs for the related links at the bottom of the page. Release or EnvironmentTokyo ResolutionClone the 'Online check-in experience' widget and change the URL suffix in the clone's server script. 1. Navigate to the Online check-in experience widget defintion. 2. Click the "Clone" button in the upper right. 3. In the new widget's definition record, find the server script field and scroll down to line 362. 4. Change the 'sp' to <applicable_portal_suffix> and Save 5. Navigate to the widget instance defintion used by the ?id=walkup_online_checkin page. 6. In the widget section/tab, change the widget to the new clone This approach will preserve the OOB (out of box) widget and ensure that it eventually gets updated when the fixed code is released. You would then just need to switch the widget back in the widget instance definition (steps 5 & 6 above).