Retiring the knowledge article throws message "This knowledge item has been published" and doesn't retire the articleIssue Retiring the knowledge article throws message "This knowledge item has been published" and doesn't retire the articleCauseThere is no owner or manager configured under knowledge baseResolutionAdd a manager or owner to the knowledge base resolves the issue. So when we retire the knowledge article, the attached workflow "knowledge - Approval Retire" will send approval request to owner or the manager of the knowledge base. Once the request is approved, the knowledge article gets automatically retired