A user sees a blank page when trying to load service portal (/sp)DescriptionA user sees a blank page when trying to load service portal (/sp)Release or EnvironmentAllCauseCustomization on the OOB (out of box) Menu item for the Menu header. EXAMPLE: The OOB Menu item "Requests" under the "SP Menu Header" for Service Portal was customized by commenting the active query "z.addActiveQuery();" for the sc_request table because of which it parsed all the records (active and inactive) on sc_request table. The user reproducing the issue had more than 2000 requests (active + inactive) due to which the SP Menu Header failed to load for that particular user, hence resulting in a blank page and failed to load the service portal.ResolutionThe query applied in the script should be validated to confirm that it does not result in an overhead as a result of looping too many records on a table.