Catalog Variable value is clearing out on RITM formIssue Catalog variable value is clearing out on RITM formCauseWhen the variable set and variable inside the variable set has the same name, the value is cleared out on RITM form. ResolutionIt is recommended to you keep the names of the variables associated with a variable set on catalog item to be unique. A catalog item cannot have two variable sets with the same internal name.A catalog item cannot have a variable set and a variable with the same name. Please see the reference document below:- https://docs.servicenow.com/csh?topicname=service-catalog-rn.html&version=latest