Discovery is not working with Shazzam having empty values in the port_probe_spec parameter - Support and Troubleshooting

Discovery is not working with Shazzam having empty values in the port_probe_spec parameter Description  Symptoms Discovery is not working with Shazzam having empty values in the port_probe_spec parameter. To validate this issue, please run the following background script:

var gr = new GlideRecord( 'discovery_function_def' ); gr.addQuery( 'name' , 'All' ); gr.query(); if ( ! gr.next()) { gs.print( "Unable to read record discovery_function_def ALL record" ); } else { var svcs = gr.functionality.getGlideList().getValues(); gs.print( "Count " + svcs.size()); gs.print( "discovery_function_def ALL record functionality values (s/b ArrayList of discovery port probe sys_ids: " + new JSON().encode(DiscoveryPortProbe.getFromArrayList(svcs))); } The above script should return an output similar to the result below:

[{ "active" : true , "classificationPriority" :1 , "classy" : "discovery_classy_windows" , "conditional" : false , "description" : "Windows WMI" , "discoverCIs" : true , "discoverIPs" : true , "name" : "wmi" , "scanner" : "GenericTCP" , "script" : "" , "serviceRegistryQueries" : [], "services" : [{ "creates" : null , "description" : null , "name" : "epmap" , "port" : "135" , "protocol" : "TCP" , "serviceName" : "Microsoft RPC (WMI, DCOM)" , "sysID" : "e44d59f7c0a801640088884e03a72724" , "valid" : true }], "supplementary" : false , "sysID" : "9802b18f0a0a0703009d322d5b5540e5" , "triggersProbeID" : "b11360600a0a0ba500c41bcbae55c5c4" , "valid" : true },{ "active" : true , "classificationPriority" :3 , "classy" : "discovery_classy_snmp" , "conditional" : false , "description" : "Simple Network Mangement Protocol" , "discoverCIs" : true , "discoverIPs" : true , "name" : "snmp" , "scanner" : "SNMP" , "script" : "" , "serviceRegistryQueries" : [], "services" : [{ "creates" : null , "description" : null , "name" : "snmp" , "port" : "161" , "protocol" : "UDP" , "serviceName" : "Simple Network Management Protocol" , "sysID" : "e43c4f2bc0a8016401d0a692b7e91069" , "valid" : true }], "supplementary" : false , "sysID" : "9803b0150a0a07030014493c58138458" , "triggersProbeID" : "930a60500a0a0b61006f83edd300f689" , "valid" : true },{ "active" : true , "classificationPriority" :2 , "classy" : "discovery_classy_unix" , "conditional" : false , "description" : "Secure Shell Login" , "discoverCIs" : true , "discoverIPs" : true , "name" : "ssh" , "scanner" : "BannerTCP" , "script" : "" , "serviceRegistryQueries" : [], "services" : [{ "creates" : null , "description" : null , "name" : "ssh" , "port" : "22" , "protocol" : "TCP" , "serviceName" : "Secure Shell Service" , "sysID" : "e433b32ec0a80164002cb4913c42fdfe" , "valid" : true }], "supplementary" : false , "sysID" : "97ff2abd0a0a070300b7f37daa11a241" , "triggersProbeID" : "10e0eebd0a0a0b4f61f46a5027df7fb6" , "valid" : true },{ "active" : true , "classificationPriority" :-1 , "classy" : "discovery_classy_proc" , "conditional" : false , "description" : "Web Servers" , "discoverCIs" : true , "discoverIPs" : true , "name" : "http" , "scanner" : "HTTP" , "script" : "function(cidata, result, scanner, status, midServer, sensor) {\n // our default values...\n var httpdType = \"\";\n var httpdVersion = \"\";\n \n // if we got a Server option back, process it...\n if (scanner.contents.Server) {\n // get only the stuff before the first space (if there is one), and make that our type...\n var spaceParts = /^([^ ]+)( .*)?$/.exec(scanner.contents.Server);\n if (spaceParts)\n httpdType = spaceParts[1];\n \n // now see if we have a version, after a slash...\n var versionParts = /^([^\\/ ]+)(\\/(.*))$/.exec(httpdType);\n if (versionParts) {\n httpdType = versionParts[1];\n httpdVersion = versionParts[3];\n }\n }\n \n // now update or insert our IP service record...\n var name = httpdType + ' ' + httpdVersion;\n var svcSysID = g_disco_functions.getService(80).sys_id;\n \n updateCIData(cidata, name, svcSysID);\n \n sensor.suppressProbe();\n \n function updateCIData(cidata, name, svcSysID) {\n\t// see if other port probe might've added this already\n\t\tvar rl = cidata.getRelatedListInstance('cmdb_ip_service_ci', 'ci');\t\t\n\t\tif (rl == null) {\n\t rl = new CIRelatedList('cmdb_ip_service_ci', 'ci');\n\t cidata.addRelatedList(rl);\n\t\t}\n\n var rec = {};\n rec[ 'description' ] = name;\n rec[ 'service' ] = svcSysID;\n rl.addRec(rec);\n }\n}" , "serviceRegistryQueries" : [], "services" : [{ "creates" : "cmdb_ci_web_server" , "description" : null , "name" : "http" , "port" : "80" , "protocol" : "TCP" , "serviceName" : "HyperText Transfer Protocol" , "sysID" : "e433d6bdc0a8016400081f03a8dd1536" , "valid" : true }], "supplementary" : false , "sysID" : "980365530a0a070300b473edf16f8ce0" , "triggersProbeID" : "" , "valid" : true },{ "active" : true , "classificationPriority" :-1 , "classy" : "discovery_classy_proc" , "conditional" : true , "description" : "WINS Name Resolver" , "discoverCIs" : true , "discoverIPs" : true , "name" : "wins" , "scanner" : "NBT" , "script" : "function(cidata, result, scanner, status, midServer, sensor) {\n var resolvedHostname = scanner.hostName;\n var sourceAddress = result.ip;\n var resolvedDomain = scanner.domainName;\n\n handleScanCI(cidata, resolvedHostname, sourceAddress, resolvedDomain);\n \n function handleScanCI(cidata, resolvedHostname, sourceAddress, resolvedDomain) {\n if (!JSUtil.nil(resolvedHostname)) {\n var hn = new HostnameJS();\n\t\t\t\n\t\t\tvar dl = sensor.getLogger();\n\t\t\tdl.setSource(\"wins Port Probe script\");\n\t\t\thn.setLogger(dl);\t\t\t\n\t\t\t\n cidata.getData()['name'] = hn.format(resolvedHostname);\n }\n if (!JSUtil.nil(resolvedDomain)) {\n cidata.getData()['os_domain'] = resolvedDomain;\n }\n }\n}\n" , "serviceRegistryQueries" : [], "services" : [{ "creates" : null , "description" : null , "name" : "ms-nb-ns" , "port" : "137" , "protocol" : "UDP" , "serviceName" : "NetBIOS Name Service" , "sysID" : "09e9d79f0ab3015000ac88704e680ad4" , "valid" : true }], "supplementary" : false , "sysID" : "09fba0bb0ab301500069fa474f89e935" , "triggersProbeID" : "" , "valid" : true },{ "active" : true , "classificationPriority" :-1 , "classy" : "discovery_classy_proc" , "conditional" : true , "description" : "Domain Name Resolver" , "discoverCIs" : true , "discoverIPs" : true , "name" : "dns" , "scanner" : "DNS" , "script" : "function(cidata, result, scanner, status, midServer, sensor) {\n var resolvedHostname = scanner.hostName;\n var sourceAddress = result.ip;\n\n if (!JSUtil.nil(resolvedHostname))\n cidata.getData()['dns_name'] = resolvedHostname;\n\n handleScanCI(cidata, resolvedHostname, sourceAddress);\n\n function handleScanCI(cidata, resolvedHostname, sourceAddress) {\n var trusted = JSUtil.toBoolean(gs.getProperty(\"glide.discovery.hostname.dns_nbt_trusted\", \"false\"));\n var haveNow = !JSUtil.nil(cidata.getData()['name']);\n var haveDNS = !JSUtil.nil(resolvedHostname);\n\n if (!haveDNS)\n return;\n\n if (haveNow && !trusted)\n return;\n\n var hn = new HostnameJS();\t\n\t\t\n\t\tvar dl = sensor.getLogger();\n\t\tdl.setSource(\"DNS Port Probe script\");\n\t\thn.setLogger(dl);\n\t\t\t\t\n cidata.getData()['name'] = hn.format(resolvedHostname);\n var dname = hn.getDomainName();\n if (JSUtil.notNil(dname))\n cidata.getData()['dns_domain'] = dname;\n }\n}\n" , "serviceRegistryQueries" : [], "services" : [{ "creates" : null , "description" : null , "name" : "dns" , "port" : "53" , "protocol" : "TCP/UDP" , "serviceName" : "Domain Name Service" , "sysID" : "e6401808c0a8020700ff8f2cff0ab87f" , "valid" : true }], "supplementary" : false , "sysID" : "09fac5b40ab30150005055effbf8c808" , "triggersProbeID" : "" , "valid" : true },{ "active" : true , "classificationPriority" :-1 , "classy" : "discovery_classy_scan_app" , "conditional" : false , "description" : "Finds network printers" , "discoverCIs" : false , "discoverIPs" : true , "name" : "printer" , "scanner" : "GenericTCP" , "script" : "" , "serviceRegistryQueries" : [], "services" : [{ "creates" : null , "description" : null , "name" : "printer" , "port" : "515" , "protocol" : "TCP" , "serviceName" : "printer" , "sysID" : "db8636b90ab3015500b029144c7dff06" , "valid" : true },{ "creates" : null , "description" : null , "name" : "hp-pdl-datastr" , "port" : "9100" , "protocol" : "TCP" , "serviceName" : "hp-pdl-datastr" , "sysID" : "db869bdd0ab3015500b054fc079f4c71" , "valid" : true }], "supplementary" : false , "sysID" : "db8730390ab30155008b397e89991e18" , "triggersProbeID" : "" , "valid" : true },{ "active" : true , "classificationPriority" :-1 , "classy" : "discovery_classy_scan_app" , "conditional" : false , "description" : "OS/X computers" , "discoverCIs" : false , "discoverIPs" : true , "name" : "osx" , "scanner" : "GenericTCP" , "script" : "" , "serviceRegistryQueries" : [], "services" : [{ "creates" : null , "description" : null , "name" : "afp" , "port" : "548" , "protocol" : "TCP" , "serviceName" : "Apple File Protocol" , "sysID" : "db9840e10ab3015500f5e3fe8f78da42" , "valid" : true }], "supplementary" : false , "sysID" : "db98c3450ab3015500665f9fd3f8016c" , "triggersProbeID" : "" , "valid" : true },{ "active" : true , "classificationPriority" :-1 , "classy" : "discovery_classy_snmp" , "conditional" : false , "description" : "IP Phones" , "discoverCIs" : false , "discoverIPs" : true , "name" : "ip_phone" , "scanner" : "GenericTCP" , "script" : "" , "serviceRegistryQueries" : [], "services" : [{ "creates" : null , "description" : null , "name" : "sip" , "port" : "5060" , "protocol" : "TCP" , "serviceName" : "SIP (Session Initiation Protocol)" , "sysID" : "dc0c50d60ab30155006ffaf81c6ce2fe" , "valid" : true }], "supplementary" : false , "sysID" : "dc0cf75f0ab301550060d9ee5ddad04d" , "triggersProbeID" : "" , "valid" : true },{ "active" : true , "classificationPriority" :-1 , "classy" : "discovery_classy_proc" , "conditional" : false , "description" : "Service Location Protocol" , "discoverCIs" : true , "discoverIPs" : false , "name" : "slp" , "scanner" : "SLP" , "script" : "" , "serviceRegistryQueries" : [], "services" : [{ "creates" : null , "description" : null , "name" : "slp" , "port" : "427" , "protocol" : "TCP/UDP" , "serviceName" : "Service Location Protocol (SLP)" , "sysID" : "f8014e8137331000627d8c00dfbe5dbf" , "valid" : true }], "supplementary" : false , "sysID" : "b0018e8137331000627d8c00dfbe5d26" , "triggersProbeID" : "" , "valid" : true },{ "active" : true , "classificationPriority" :4 , "classy" : "discovery_classy_cim" , "conditional" : false , "description" : "WBEM (CIM)" , "discoverCIs" : true , "discoverIPs" : true , "name" : "wbem" , "scanner" : "GenericTCP" , "script" : "function(cidata, result, scanner, status, midServer, sensor) { \n\tif (!gs.nil(scanner.contents.InteropSchemaNamespace)) \n\t\tcidata.getData().interopNamespace = scanner.contents.InteropSchemaNamespace;\n} " , "serviceRegistryQueries" : [{ "_serviceTypes" : [ "service:wbem" ], "_sysID" : "8f54500337602000c7608c00dfbe5d48" }], "services" : [{ "creates" : null , "description" : null , "name" : "wbem_https" , "port" : "5989" , "protocol" : "TCP" , "serviceName" : "Web-Based Enterprise Management (WBEM)" , "sysID" : "4b429d5937631000627d8c00dfbe5de3" , "valid" : true }], "supplementary" : true , "sysID" : "bb551dbd37331000627d8c00dfbe5d89" , "triggersProbeID" : "5355955237402000627d8c00dfbe5ddf" , "valid" : true },{ "active" : true , "classificationPriority" :10 , "classy" : "discovery_classy_appl" , "conditional" : false , "description" : "vCenter Server Appliance Web user interface HTTPS" , "discoverCIs" : true , "discoverIPs" : false , "name" : "vmapp" , "scanner" : "BannerTCP" , "script" : "" , "serviceRegistryQueries" : [], "services" : [{ "creates" : null , "description" : null , "name" : "vmapp_https" , "port" : "5480" , "protocol" : "TCP" , "serviceName" : "vCenter Appliance Web Interface" , "sysID" : "306ff342ef02010098d5925495c0fb95" , "valid" : true },{ "creates" : null , "description" : null , "name" : "vmapp6_https" , "port" : "9443" , "protocol" : "TCP" , "serviceName" : "vCenter Appliance Web Interface" , "sysID" : "bc8c822a533102008f7969652ec58776" , "valid" : true }], "supplementary" : false , "sysID" : "a8efbf02ef02010098d5925495c0fb5c" , "triggersProbeID" : "1e4b29618f071200c2fe0b5437bdee19" , "valid" : true },{ "active" : true , "classificationPriority" :-1 , "classy" : "discovery_classy_windows" , "conditional" : false , "description" : "Windows Remote Management" , "discoverCIs" : true , "discoverIPs" : true , "name" : "winrm" , "scanner" : "HTTP" , "script" : "" , "serviceRegistryQueries" : [], "services" : [{ "creates" : null , "description" : null , "name" : "winrm_ssl" , "port" : "5986" , "protocol" : "TCP" , "serviceName" : "WinRM SSL" , "sysID" : "099c4ca4972231002367955fda297511" , "valid" : true },{ "creates" : null , "description" : null , "name" : "winrm" , "port" : "5985" , "protocol" : "TCP" , "serviceName" : "WinRM" , "sysID" : "e56c4ca4972231002367955fda297530" , "valid" : true }], "supplementary" : false , "sysID" : "74cc4ca4972231002367955fda297589" , "triggersProbeID" : "b11360600a0a0ba500c41bcbae55c5c4" , "valid" : true }] Release Any

Cause Possible change made to the "AbstractDBObject" script include.

Resolution Go to System Definition -> Script includes -> AbstractDBObject

Check if this script include has been changed and revert it back to OOTB (default).

Additional Information If reverting the AbstractDBObject script include doesn't resolve this issue, please contact Support for assistance.