Modal login popup on a CMS page with Guided Tour system properties enabled - Support and Troubleshooting

Modal login popup on a CMS page with Guided Tour system properties enabled Description With SSO enabled, a user who navigates to a CMS page is presented with a modal login window and there will be a "401" error in the network tab of the developer tools for a GET transaction to the "guided_tours/autolaunch" API.

Release or Environment Any supported releases that still use Content Management Site (CMS).

Cause There is a Guided Tours record that does not have a value for the mandatory field "Context". This field was not mandatory in previous releases as this could be why there are blank values for this field in instances that upgraded to London and onward.

Resolution Either delete the Guided tour record or provide a value for the now mandatory "Context" field.

Additional Information As CMS is now legacy, consider switching over to Service Portal:

Content Management System