Field will not save valueDescriptionWhen submitting a change to a record, fields will not contain the new value on reloadCauseThere can be multiple causes for this issue. Some of the most common root causes seen are: Client script clears out the value onSubmitBefore Update business rule clears the valueDatabase type mismatch with the field's sys_dictionary record (requires ServiceNow Support to verify and fix the problem)Check if the field is duplicated on the form (added more than once, as seen below). Multiple instances of the same field on a form is not a supported configuration.