In two step check out process clicking on the describe needs button from preview order page does not retain selected values. - Support and Troubleshooting

In two step check out process clicking on the describe needs button from preview order page does not retain selected values. Issue  Symptoms In two step check out process clicking on the describe needs button from preview order page does not retain selected values.

Release Kingston patch 6

Cause Variables in question: 1. std_laptop & std_desktop > from Varaible set: Order Branch Personna options

Found catalog client script: set Type of Computer options(role):

else if (role == 'bom'){ g_form.setDisplay('comp_start','true'); g_form.setDisplay('std_desktop',false); g_form.setValue('std_desktop','false'); ****** g_form.setDisplay('std_laptop',true); g_form.setReadonly('std_laptop',false); g_form.setValue('std_laptop','false'); ****** g_form.setDisplay('surface_pro',true);

Whenever the variable "Please Select Associate Role" value changes, #1 Desktop w/power - standard & Laptop w/power - standard will be set to **false** #2 Container: "Select PC Bundle based on role" will show

Now we need to figure out why OnLoad, the container named: Select PC Bundle based on role is hidden, because of this, all the variables included in the container will be hidden too.

This is because of this catalog client script: remove existing from request type:

in Line 25: g_form.setDisplay('comp_start',false);

which explains why when you go back to "Describe Needs" tab, " Select PC Bundle based on role" is hidden.

Resolution Because this is a customization, the script would have to be edited to take this behavior into consideration