Active Directory Domain Controller tab is empty - Support and Troubleshooting

Active Directory Domain Controller tab is empty Description  Symptoms After proper discovery of active directory domain controller, the domains are not getting listed under "Active Directory Domain Controller" tab of the CI.

Release All Versions.

Cause There is no relationship definition between CI and AD Domains out of the box.

Resolution You have to configure relationship definition as detailed below:

Navigate to System Definitions --> Relationships and configure new relationship as below:

You can copy the code from below section:

var gr = new GlideRecord('cmdb_rel_ci'); gr.addQuery('child',parent.sys_id); gr.addQuery('type.name','Runs on::Runs'); gr.query(); var ad_ids = []; while (gr.next()) ad_ids.push('' + gr.parent); current.addQuery('sys_id',ad_ids); There is no need of rediscovery after configuring this. The related list on CI will be automatically populated with AD Domains.

*Note* If you don't see the tab on the Windows Server form after creating the new System Definition > Relationship then you may need to configure the related list on the form with below steps.

1. On the Windows Server record click the Additional Actions button at the top left of the form header. 2. From the drop down menu select Configure > Related Lists . 3. On the Configuring related lists on Windows Server form find Active Directory Domain Controller in the Available list on the left side and move it over to the right side Selected list and click Save .

Additional Information KB0714349 - How to trigger Active Directory domain controller pattern