Insert web link button on the HTML field is stuck if the HTML editor is set to htmlArea - Known Error

Insert web link button on the HTML field is stuck if the HTML editor is set to htmlArea Description The " Insert web link " button on the HTML field is stuck if the HTML editor is set to htmlArea . There is an exception in the browser console logs:

Uncaught TypeError: Cannot read property 'documentElement' of null Class.create._bodyRendered (anonymous function) Class.create._responseReceived Class.create._processReqChange (anonymous function) Steps to Reproduce

Navigate to UI Properties. In the pull-down menu for “ HTML field Editor to use ”, change “ TinyMCE ” to “ htmlArea ”. Navigate to any knowledge base. Click New. 5. Click “ Insert web link ” under the Text field Notice “ Insert/Modify Link ” pop-up keeps loading

Workaround After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support .