'Revert To New' UI action is not working properly if the workflow of the change request has been changed - Known Error

'Revert To New' UI action is not working properly if the workflow of the change request has been changed Description When one of the Change Request workflows (e.g. Normal, Emergency) is changed while there are Change Requests in-flight, using the 'Revert to New' UI Action does not revert the Change Request to the 'New' state.

Steps to Reproduce

Create a normal change and move it to the assess state. Change the workflow of the normal change and publish it again. Navigate to the change created in step 2 and click the UI action 'Revert to New'. Expected behavior: The change request should be moved to the New state. Actual behavior: The change request should be moved to the Scheduled state.

Workaround Add the following method to the ChangeRequest Script Include before the line ' type: "ChangeRequest" ':

// Workaround for PRB1261372 _deleteWorkflowContext: function(workflowName) { var workflow = new Workflow(); var wfContext = workflow.getContexts(this._gr); while (wfContext.next()) { if (wfContext.workflow_version.nil() || wfContext.state+"" !== "executing") continue; var wfVersion = wfContext.workflow_version.getRefRecord(); if (wfVersion.name + "" === workflowName) { wfContext.deleteRecord(); break; } } }, This will replace the method on the OOB script include and can be removed safely be once upgraded to release which includes the for PRB1261372.