Branding editor for Service Portal does not show the Tag Line and Background section in the left pane - Support and Troubleshooting

Branding editor for Service Portal does not show the Tag Line and Background section in the left pane Issue  In the Service Portal Branding Editor, the Tag Line and Background section does not appear in the left pane.

Release All supported releases

Cause The portal record is missing the Quick start config code.

Resolution To fix this, in the Quick start config field in the portal record, add the following code:

[{

"tagline": {

"table" : "sp_instance",

"sys_id" : "34fe3d96cb20020000f8d856634c9cf4",

"field" : "title"

},

"hero_background": {

"table" : "sp_container",

"sys_id" : "be98a8d2cb20020000f8d856634c9c63",

"field" : "background_image"

}

}]

The Tag Line and Background section now displays as shown in the following image.