Admins are unable to add users to some group records. - Support and Troubleshooting

Admins are unable to add users to some group records. Issue  Admins are unable to add users to some group records.

Release Kingston and above versions

Cause This is an expected behavior of the platform.

The issue you are seeing is because of the group " " containing the role "security_admin"

The security_admin role is an elevated privilege role provided with High-Security Settings that lets users create and change access controls and change High-Security Settings. To maintain high security, the security_admin role requires elevating privileges. Limit the users and groups to which you assign this role.

Please refer the documentation for more details: https://docs.servicenow.com/csh?topicname=security-admin-role.html&version=latest

Here are the business rule details Business rule name: Check group member privilege

https:// .service-now.com/sys_script.do?sys_id=36373487933332009c8579b4f47ffb98

Resolution Only the user with the privileges elevated to 'Security_admin' role should be able to add/remove this role from other users. To be able to add a user to the group, you must have the security_admin role and you must elevate your privilege.

This change has been implemented in Kingston through Business Rule "Check group member privilege".