"Knowledge homepage" is not displayed for some users - Support and Troubleshooting

"Knowledge homepage" is not displayed for some users Issue "Knowledge homepage" is not displayed for some users.

Cause System property ‘glide.knowman.show_home_if_one_kb’ is false

Resolution Setting this system property ‘glide.knowman.show_home_if_one_kb’ to true resolves the issue.

Related Links User should have access to read knowledge base more than one to get the knowledge homepage view. This is default OOTB functionality and that’s the reason we do have this system property ‘‘glide.knowman.show_home_if_one_kb’’ set as False.

Please check below documentation to get more information about the knowledge properties

https://docs.servicenow.com/csh?topicname=r_KnowledgeProperties.html&version=latest#r_KnowledgeHomepageProperties