"Add to visual task board" UI action from within the record will display a freeform board only if the logged in user owns one.Issue <!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Description "Add to visual task board" UI action from within the record will display a freeform board only if the logged in user owns one. Procedure Navigate to sc_task.LISTOpen an existing recordRight click the grey header > Add to visual task board If the logged in user does not own any freeform board, it will display a message "You have no freeform boards" as shown in the below image: Hence, the logged in user needs to own a freeform board in order for a freeform board to show up when he clicks "Add to visual task board". User can create a freeform board by navigating to Visual task board > Create New > Freeform board. Applicable Versions All Additional Information Lear more about Freeform boards using the below document: https://docs.servicenow.com/csh?topicname=c_FreeformBoardTasks.html&version=latest