<h2>How to obtain a email message id form the ServiceNow email application</h2><br/><div style="overflow-x:auto"><div> </div> <div> </div> <div>Navigate to System Mailboxes > Outbound > Sent. </div> <div> </div> <div>The list of all email messages that have been processed appears.</div> <div> </div> <div>Open the record of the email that was not received.</div> <div> </div> <div>Right-click the form header and select Personalize > Form Layout.</div> <div> </div> <div>Add Message ID to the Selected column and click Save. </div> <div> </div> <div>The Message ID field appears on the form.</div> <div> </div> <div>If using a ServiceNow mail server, open an case and add the Message ID. If using a different mail server, send the Message ID to the administrator of the mail system.</div></div>