The system message for chat ending is not translated in the chosen user session language - Known Error

The system message for chat ending is not translated in the chosen user session language Description The OOB Chat ending system message is not being translated and only shows in default English even after switching language.

Steps to Reproduce

1. Ensure the I18N translations plugin is installed with at least one language. 2. Change your session language so that it is not English. 3. Initiate a Connect Support chat session. 4. Click on the 'End chat' button.

Observe the message ' has left the support session' is in English only rather than being translated in the chosen session language. Other messages are translated:

Workaround This problem was fixed in London. On affected Kingston instances import the attached 'sys_ui_message' record that contains the translation for the line in question.