How to configure Standard Changes to not automatically submit/insert on click (using two step)


In a base system (out-of-box), a Standard Change record, also known as a Standard Change Template (which are actually Record Producers!), will automatically be submitted once that record is selected via the Service Catalog. In most other task types, creating a new record will open and create a record, but the opening User may update fields before SUBMITTING the record.

In order to give Standard Changes that same functionality, a property exists under Change > Administration > Standard Change Properties


  1. Navigate to Change > Administration > Standard Change Properties
  2. Check 'Two step'
  3. Update/Save