Configuration Item (CI) reference field appears blank on forms. - Support and Troubleshooting

Configuration Item (CI) reference field appears blank on forms. Issue  Symptoms You may notice that the 'Configuration Item' field appears blank. This may happen on the Incident, Change Request, or other form. The reference icon (i) still appears but no value is shown in the field.

Cause This is a common issue when the Display Value has been updated for the Configuration Item [cmdb_ci] table.

Resolution Go to "sys_dictionary.list" in the Navigator Filter the list where table = cmdb_ci Filter the list where Display = true Ensure for best results the column marked as Display value is a required and unique for the table.

Additional Information By default, [cmdb_ci] does not have a column marked for Display. Reference fields look for the display value in the following order:

A field with display=true in the system dictionary on the lowest sub-table for extended tables. A field with display=true in the system dictionary on the parent table. A field named name or u_name. The Created on field of the referenced record. You can read more about table display values in the documentation here.