KB articles not appearing in the Knowledge Homepage search for certain Knowledge Bases - Support and Troubleshooting

KB articles not appearing in the Knowledge Homepage search for certain Knowledge Bases Description  KB articles was not appearing in the Knowledge Homepage search for certain knowledge bases in spite of all the user criteria being satisfied.

Cause The Contextual Search for Knowledge Base is filled in with a value. The value was sys_id of a particular knowledge base was given. Other Knowledge articles on the Knowledge Base was not searchable due to this condition.

Resolution Remove the condition if we need all the knowledge articles in all the knowledge bases to be searched from the knowledge home page.

Steps to Remove the Condition on the Contextual Search:

Navigate as follows:

1. Contextual Search -> Search Context -> Knowledge Base Search

2. Under Knowledge Base Search [Related List] Select Resource Configuration

3. Resource Configuration -> Knowledge -> Condition

4. On the Condition form we will have Value Field filled with sys_id of the knowledge base.

5. Make the Value Field empty [as in Out of the Box] in order to search for all the knowledge articles on all the knowledge bases.