Test failed: Failed to establish SNMP connection to host 10.xx.xx.xx. Check that host is accessible and correct credentials are defined error while discovering Load Balancer - Support and Troubleshooting

Test failed: Failed to establish SNMP connection to host 10.xx.xx.xx. Check that host is accessible and correct credentials are defined error while discovering Load Balancer Description  Symptoms Whenever we discover the Alteon Load Balancer, the discovery is failing in Identification phase

Cause We investigated this issue and we see that system is unable to connect to the device. On running the Pattern Debug we see below error.

Test failed: Failed to establish SNMP connection to host 10.xx.xx.xx. Check that host is accessible and correct credentials are defined.

In the input payload of Windows Identify step we see below.

>>> SysName is empty 668229734 Alteon Application Switch 5208XL .1.3.6.1.4.1.1872.1.13.3.10.1

The problem is identified with the value of SysName Resolution In order to fix the issue, we worked with the Network Administration team and added the value if SysName at device level. After adding the value, we run the discovery and found that device is getting identified successfully.