Click on Home in Article breadcrumbs does not return to Knowledge Home PageDescriptionWhen clicked on Home option in breadcrumbs in kb_view page does not return to $knowledge.do page , but instead returns to kb_home page. We are unable to check where the kb_home_launcher is configured Steps to reproduce: 1) Login to the instance2) Click on Knowledge on the left nav under Self Service > $knowledge.do home page should be displayed3) Search for a word say "Skype" in the search bar > click on any of the articles in the returned search4) Article page kb_view will be displayed with bread crumbs Home / How to5) Click on Home link in the bread crumbs 6) it does not return to $Knowledge.do , but instead returns to kb_homeCauseIncorrect ConfigurationResolutionThere is a processor called "KnowledgeHomeLauncher" that has hardcoded the page "kb_home.do", this is the reason, page gets redirected to the old knowledge homepage. https://<instancename>.service-now.com/nav_to.do?uri=sys_processor.do?sys_id=2531f7009f003100a04d7e50d67fcf32 On Line 2 the code is the following: var page = "kb_home.do"; OOB we have the following: var page = '$knowledge.do'; Replace var page = "kb_home.do" with var page = '$knowledge.do' to fix the issue.