Mobile UI (including app) does A "CONTAIN" search instead of "starts with" although System preference cmdb_ci.autocomplete.contains = false - Known Error

Mobile UI (including app) does A "CONTAIN" search instead of "starts with" although System preference cmdb_ci.autocomplete.contains = false Description cmdb_ci.autocomplete.contains = false in User Preference applicable to System. In Desktop View, It does a Start With search as we have a preference for STARTS WITH search for this cmdb_ci table. But in mobile UI and mobile app, It does A CONTAIN search.

Steps to Reproduce

Reproduced in standard out of the box Istanbul version.

To enable search on Affected CI (cmdb_ci) column in Mobile app, create a table title record for "cmdb_ci" table, add search fields to the form layout, and add the fields you wish to search on. Please refer the link on how to create table titles for mobile UI for "cmdb_ci" table: https://docs.servicenow.com/ - - - System Mobile UI > Table Titles > table: Configuration Item [cmdb_ci] Search fields: Name - - - Now, add System user Preference: cmdb_ci.autocomplete.contains=false cmdb_ci.autocomplete.contains = false in User Preference applicable to System. In Desktop View > Create incident Select Affected CI field. Notice, it does a Start With search as we have a preference for STARTS WITH search for this cmdb_ci table. Using Mobile App, if you search, you will notice it does a "Contain" search and returns all records.

Workaround Currently, mobile UI does not support "autocomplete.contains" system preference on mobile and is a known system limitation in Mobile.