Relationship builder not working on some CIs, user cannot save form - Support and Troubleshooting

Relationship builder not working on some CIs, user cannot save form Description User attempts to create a relationship by using the Relationship Editor by following the steps below:

1. Go to the CI

2. Open up the Relationship Editor by clicking the plus icon:

3. Select the CI you want to relate to and click the plus icon in the Relationships list. You cannot save the form due to the issue described in this document:

Cause This issue is caused by related items in the cmdb_rel_ci table containing an empty type. You can find out the records that contain an empty type field in cmdb_rel_ci by browsing to the url below:

https:// .service-now.com/cmdb_rel_ci_list.do?sysparm_query=type.sys_nameISEMPTY

Resolution Go to the the list below: https:// .service-now.com/cmdb_rel_ci_list.do?sysparm_query=type.sys_nameISEMPTY Assign a relationship type. This field should not be empty. Additional Information CI relationship editor