Knowledge article in a specific language is displayed regardless the language selected from the self service portal - Support and Troubleshooting

Knowledge article in a specific language is displayed regardless the language selected from the self service portal Description

Description Customization to have the " KB Category Page" widget filtering articles based on the user's session language

Procedure 1 - create a clone of "KB Category Page" 2 - after line 13 of the server script ( data.items = $sp.getKBCategoryArticleSummaries...) add the following lines of code:

var articles = []; for(var i in data.items){ var articleId = data.items[i].sys_id ; var grKb = new GlideRecord('kb_knowledge'); grKb.addQuery('sys_id',articleId ); grKb.addQuery('language',gs.getSession().getLanguage()); grKb.query(); if(grKb.hasNext()){ articles.push(data.items[i]); } } data.items = articles ;

3 - replace the "KB Category Page" by the clone in the kb_view2 page

Applicable Versions

from Istambul onwards