Security Incident - Error Message - Support and Troubleshooting

Security Incident - Error Message Issue  Symptoms When trying to create a new Security Incident, this message is seen "Illegal access to package_private global script incident functions: caller not in scope rhino.global"

This error message is seen in the logs:

Warning java.lang.SecurityException: Illegal access to package_private global script incident functions: caller not in scope rhino.global Caused by error in at line 1 ==> 1: global.incidentGetCaller();

Release Kingston Patch 6

Cause Business Rule Incident Functions is only Accessible from "This application scope only"

Resolution Change the Business Rule Accessible from to "All Application Scopes." Clear the cache and try to create a new incident.