User with "snc_read_only" role is unable to place ServiceNow requests.Issue <!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms User with "snc_read_only" role is unable to place ServiceNow requests. Error Shown: 'You cannot check out with an empty cart!' Release Jakarta Cause This is expected behavior as user's roles (read_only) prevents write access to the instance as the request record is not created and hence below error is shown: Error: 'You cannot check out with an empty cart!' Resolution Some tables can be exempted from begin read only by adding the tables name to property: glide.security.snc_read_only_role.tables.exempt_writehttps://docs.servicenow.com/csh?topicname=c_ReadOnlyRole.html&version=latest Below tables needs to added to generate request, RITM and to start a workflow. 1) glide.security.snc_read_only_role.tables.exempt_create Value = sys_user_session, sysevent, syslog, syslog_transaction, sys_user_preference, sys_ui_list, sys_ui_list_element, sys_db_cache, user_multifactor_auth, sc_cart, sc_req_item, sc_request, sc_cart_item, sc_item_option_mtom, wf_context, wf_workflow_version, wf_workflow, wf_variable, wf_stage, wf_activity, wf_executing, wf_log, sys_mutex, wf_history, wf_transition_history, wf_command, sys_attachment, sys_number_counter, task, sc_item_option, sc_task, sys_trigger2)glide.security.snc_read_only_role.tables.exempt_write Value= sys_user_session, sysevent, syslog, syslog_transaction, sys_user_preference, sys_ui_list, sys_ui_list_element, sys_db_cache, user_multifactor_auth, sc_cart, sc_req_item, sc_request, sc_cart_item, sc_item_option_mtom, wf_context, wf_workflow_version, wf_workflow, wf_variable, wf_stage, wf_activity, wf_executing, wf_log, sys_mutex, wf_history, wf_transition_history, wf_command, sys_attachment, sys_number_counter, task, sc_item_option, sc_task, sys_trigger3)glide.security.snc_read_only_role.tables.exempt_delete Value =sys_user_preference, sys_ui_list, sys_ui_list_element, sys_db_cache, user_multifactor_auth, sc_cart_item, sc_item_option_mtom