"SNC External" user criteria cannot be removed from service catalog itemsDescriptionWhen customer service management plugin is installed, it also installs explicit roles plugin. This places "SNC External" user criteria in the "Not Available For" related list for all service catalog items.Release or EnvironmentAllCauseEnablement of CSM and Explicit Roles plugins.ResolutionRemove the "SNC_External" role from "SNC_External" user criteria. Search for User Criteria module in the application navigatorSearch for SNC_External user criteria inside the user criteria moduleRemove the SNC_External role from the role field in SNC_External user criteriaClick on update UI actionClear the cache by typing in cache.do in the left nav and press enter key