Email notification not fired at Incident record creationIssue You have created a new Incident record through UI and you expect the correspondent notification to be fired. However, a notification is not created. No errors are shown in the log files.CauseAn onAfter business rule with execution order 500 was fired upon incident creation. This business rule's code contained a call to the method setWorkflow(false) which prevented any subsequent business rule to be fired, which affected the Email Notifications engine.ResolutionSet the business rule execution order to be 1000 or higher. Justification: Because of the execution order of scripts and engines, scripts configured to execute after the database operation with an order greater than or equal to 1000 will be fired after the Email Notifications have been processed.Related LinksExecution order of Scripts and Engines