Record Producer not carrying attachment files into resulting record - Support and Troubleshooting

Record Producer not carrying attachment files into resulting record Issue  Symptoms Record Producer not carrying attachment files into resulting record

Release Kingston

Cause The UI page type variable named "Add attachment" (button) is pointing to a different table

Resolution The variable that we use to add the attachment is the "UI page" type variable. It has a method named saveCatAttachment() that saves the attachment in the "sys_attachment" table. In that method, we should specify which table the record producer is generating the record. Also, when the attachment is saved in the "sys_attachment" table, it has a "Table sys_id" field that links to the incident record using the "sys_id" of the incident record that is going to be generated by the record producer. When we use current.initialize() in the record producer script, then the sys_id of the incident record that is going to be generated is altered. So this breaks the link between sys_attachment and incident records. So the attachment will not appear on the incident record. So to resolve the issue, please remove the line in the script section of the record producer.