Predefined question in Service Creator works in preview but not after the item is published


Description

Predefined question in Service Creator works in preview, but not after item is published



Cause

Single Quotes in the reference qualifier.

Resolution

The predefined question has a reference qualifier, 
u_store_status='O' 

Notice that the value is mentioned in single quotes (''). The value should not be within the quotes and this caused the issue. 
Instead, simply use u_store_status=O^EQ 

EQ specifies the End. 

Please refer to the section "Advance Reference Qualifier" in this link for more details on reference qualifier, 
https://docs.servicenow.com/csh?topicname=c_ReferenceQualifiers.html&version=latest