Calling Identification & Reconcilation API from REST API Explorer creates duplicates in CMDB (domain separated environment) - Support and Troubleshooting

Calling Identification & Reconcilation API from REST API Explorer creates duplicates in CMDB (domain separated environment) Description  Symptoms Duplicates are inserted into CMDB even when identifiers are created for the CI class.

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Cause This typically happens on a domain separated environment. If the payload contains any data that's different from the user's domain, the record will be inserted into the domain where the payload data is defined. For example, if the user calling the API belongs to 'global' domain and one the payload entries belong to 'TOP/BU/1', when the payload is processed by IRE, the record gets inserted into 'TOP/BU/1' domain. If you try running the request using the same payload, a duplicate is inserted because the user in the 'global' domain will not have access to records in 'TOP/BU/1' domain. Resolution Ensure that payload data belongs to the same domain as the user calling the IRE. You will also have to create discovery source choice entries for the domain. By default, all the discovery source entries are in the 'global' domain. Link: https:// .service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=b8de432ad02103003399f90a272f1b1c