Data not transferred from one form to another when content of description is more than 4000 characters - Support and Troubleshooting

Data not transferred from one form to another when content of description is more than 4000 characters Description  Symptoms Data not transferred from New Call to request when request initiated from call and content of description is long if it has more than 4000 characters. Release ALL

Cause System property "glide.tiny_url_min_length" changes the url to tiny support url if the number of characters exceeds the specified value in the property. Resolution -- By default the value of property "glide.tiny_url_min_length" is 1024 characters, so when we are trying to pass description with more than 1024 characters, the url will change as below Decoded url: http:// /nav_to.do?uri=/com.glideapp.servicecatalog_cat_item_view.do?sysparm_tiny=f4498c6ccccc2300964faf77e5defea3 -- So when we try to get the "sysparm_additional_information" query parameter in our client script, it will return undefined. -- Tiny url creates an entry in the "sys_tiny_url" table, and as you can see it passes the sys_id of that record in the above URL -- To handle this scenario you need to fire an Ajax call on "sys_tiny_url" table and fetch the record with sys_id, there you will get the value of the field that has long valu.. Additional Information Here you can read more about 'Examples of navigating by URL':

https://docs.servicenow.com/csh?topicname=r_NavigatingByURLExamples.html&version=latest